Last updated: June 17, 2026

3D Vikings (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard information obtained from visitors, customers, and merchants (collectively, “Users”) of our website (3dvikings.com), our 3D printing and fulfillment services, and any related applications (collectively, “Services”).

By accessing or using our Services, you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Services.

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under the applicable age of consent, we will take steps to delete that information promptly.

3D Vikings is a 3D printing fulfillment platform operated by SIA 3D Factory, registered in Latvia, EU. We provide on-demand 3D printing services, allowing merchants to connect their e-commerce stores (such as Shopify, Etsy, TikTok Shop, and other supported platforms) to our platform so that orders placed by their end-customers are automatically routed to our production facilities for manufacturing and shipping.

Depending on the context, we may act as either a data controller (when processing your data for our own business purposes) or a data processor (when processing data on behalf of a merchant to fulfill an order).

We collect information that you provide to us when you:

– Create an account — name, email address, password, and optional profile details.
– Place or receive an order — billing address, shipping address, phone number, and payment information (processed securely via third-party payment providers; we do not store full card numbers).
– Upload 3D models — STL, OBJ, or other file formats submitted for printing.
– Contact us — any information you include in support requests, feedback, or correspondence.
– Connect a store — OAuth credentials and store details for supported e-commerce platform integrations.

When you visit our website, we automatically collect certain technical data, including:

– Device information — browser type, operating system, device type, and screen resolution.
– Usage data — pages visited, time spent on pages, click patterns, and referral sources.
– Network information — IP address, approximate geolocation (derived from IP), and Internet service provider.
– Cookies and similar technologies — session cookies (which expire when you close your browser), persistent cookies (which remain until deleted), and similar tracking technologies used to personalize your experience and analyze site performance.

We may receive information about you from:

– E-commerce platforms — When you connect a supported e-commerce store, we receive order details, customer shipping information, and product data necessary to fulfill orders on your behalf.
– Payment processors — Transaction confirmation and fraud prevention signals.
– Analytics providers — Aggregated usage and performance data.
– Social media platforms — If you interact with us through social media features or plugins.

We process your personal data for the following purposes:

Providing and managing our Services
– To create and manage your account, process orders, manufacture and ship 3D printed products, and provide customer support.
– Legal basis: Performance of a contract.

Order fulfillment and store integration
– To receive orders from connected e-commerce stores, process payments, and push fulfillment tracking updates back to your store.
– Legal basis: Performance of a contract and legitimate interest.

Communication
– To send order confirmations, shipping notifications, support responses, and (with your consent) marketing communications.
– Legal basis: Contract performance (transactional emails) and consent (marketing).

Analytics and improvement
– To analyze usage patterns, monitor platform performance, improve our 3D printing quality, and develop new features.
– Legal basis: Legitimate interest.

Security and fraud prevention
– To detect and prevent fraudulent transactions, unauthorized access, and other malicious activity.
– Legal basis: Legitimate interest and legal obligation.

Legal compliance
– To comply with applicable laws, regulations, tax requirements, and respond to lawful requests from public authorities.
– Legal basis: Legal obligation.

We do not collect or process sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data).

When you connect your e-commerce store to our platform, we receive and process personal data about your end-customers (such as name, email, shipping address, and order details) solely for the purpose of fulfilling orders on your behalf.

In this context, you (the merchant) are the data controller and we act as a data processor. We process this data in accordance with your instructions and our contractual obligations. We do not use end-customer data for our own marketing purposes.

If you are an end-customer of one of our merchants, please refer to that merchant’s privacy policy for information about how your data is handled. For any questions about data processed through our platform, you may contact us directly.

Where applicable, we comply with platform-specific mandatory privacy requirements, including responding to data access, redaction, and shop deletion requests received through compliance webhooks within 30 days of receipt.

We share personal data only as necessary to provide and improve our Services. Categories of recipients include:

– Hosting and infrastructure providers — Cloud hosting, database, and content delivery services.
– Payment processors — Secure payment handling (we do not store full payment card data).
– Shipping and logistics partners — To deliver 3D printed products to end-customers.
– E-commerce platform integrations — All connected e-commerce platforms, limited to order and fulfillment data.
– Analytics services — To understand usage patterns and improve our platform.
– Email and messaging services — To deliver transactional and marketing communications.
– Legal and professional advisors — Lawyers, accountants, and auditors as needed.
– Law enforcement and regulators — When required by law, court order, or governmental request.

All third-party service providers are contractually bound to protect your data and may only use it for the specific purposes for which we share it with them.

We do not sell your personal data to third parties.

We retain your personal data for as long as your account is active or as needed to provide our Services. Specifically:

– Account data — Retained for the duration of your account. Deleted within 30 days of account closure.
– Order and transaction data — Retained for up to 7 years to comply with tax and accounting obligations.
– 3D model files — Retained until you delete them or close your account.
– Marketing consent records — Retained for the duration of your subscription plus 2 years.
– Technical logs — Automatically purged after 90 days.

After account deletion, we may retain limited data as necessary to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Your data may be processed in Latvia, other EU/EEA countries, or in countries where our service providers operate (including the United States). When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including EU Standard Contractual Clauses (SCCs) or equivalent legal mechanisms, to protect your data in accordance with applicable data protection laws.

We implement appropriate organizational, technical, and administrative measures to protect your personal data, including:

– Encryption of data in transit (TLS/SSL) and at rest.
– Access controls and authentication requirements for our systems.
– Regular security assessments and vulnerability monitoring.
– Employee training on data protection practices.
– Incident response procedures for any data breaches.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Depending on your location, you may have the following rights regarding your personal data:

– Right of access — Request a copy of the personal data we hold about you.
– Right to rectification — Request correction of inaccurate or incomplete data.
– Right to erasure — Request deletion of your personal data (subject to legal retention requirements).
– Right to restrict processing — Request that we limit how we use your data.
– Right to data portability — Receive your data in a structured, machine-readable format.
– Right to object — Object to processing based on legitimate interests, including direct marketing.
– Right to withdraw consent — Where processing is based on consent, withdraw it at any time.
– Right not to be subject to automated decisions — We do not use automated decision-making that produces legal effects.

To exercise any of these rights, please contact us at support@3dvikings.com. We will respond to verified requests within 30 days (or within the timeframe required by applicable law).

If you are located in the European Economic Area (EEA) or the United Kingdom, the following additional provisions apply:

Lawful bases for processing: We process your data based on (i) performance of a contract, (ii) compliance with legal obligations, (iii) legitimate interests (such as fraud prevention and service improvement), or (iv) your consent.

Data transfers: Where we transfer data outside the EEA/UK, we rely on EU Standard Contractual Clauses or other approved transfer mechanisms.

Your rights under GDPR: In addition to the rights listed in Section 9, you have the right to lodge a complaint with your local data protection supervisory authority.

Data Protection Officer: You may contact our data protection representative at support@3dvikings.com.

If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) grants you additional rights:

Right to know — You may request the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share it.

Right to delete — You may request deletion of your personal information, subject to certain exceptions (such as data needed to complete a transaction or comply with a legal obligation).

Right to correct — You may request correction of inaccurate personal information.

Right to opt out of sale or sharing — We do not sell your personal information as defined under the CCPA. If this changes, we will provide a mechanism to opt out.

Right to limit use of sensitive personal information — We do not use sensitive personal information for purposes other than those permitted by the CCPA.

Non-discrimination — We will not discriminate against you for exercising your privacy rights.

To exercise your rights, email us at support@3dvikings.com. We will verify your identity before processing your request and respond within 45 days.

We use cookies and similar technologies to:

– Essential cookies — Required for the site to function (authentication, security, session management).
– Analytics cookies — Help us understand how visitors interact with our site.
– Marketing cookies — Used to deliver relevant advertisements (only with your consent).

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect site functionality. Some browsers offer a “Do Not Track” signal; we currently do not respond to that signal but will update this policy if our practices change.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Material changes will be communicated via email or a notice on our platform.

For questions, complaints, or to exercise your privacy rights, please contact us:

Email: support@3dvikings.com

SIA 3D Factory
Klijānu iela 8,
Rīga, LV-1013,
Latvia

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.